RETURNS / EXCHANGES
The returns policy is governed by the Terms.
Goods that are damaged by the client or which have undergone general wear and tear are not considered to be faulty and are not eligible for return, repair, replacement or refund.
All sale items purchased online, excluding final sale goods, can be returned because of “change of mind” for store credit only and must comply with the Terms. We do not issue refunds on any discounted items including any promotional discounts. Store credit will be issued as a gift card and can be used on line. All gift cards are issued in accordance with, and on the basis of the Terms.
Final sale goods are not eligible for change of mind return.
Custom Option orders will not be eligible for any return except as provided for under the Competition and Consumer Act.
Cherry Collins accepts “change of mind” returns for full priced items purchased online only if the following elements are satisfied:
a Return Authorization number (“RAN”) must be requested by the client within 3 days of receipt of order. A RAN is requested by emailing Customer Care;
- good(s) must not be worn, altered, damaged or washed;
- good(s) must have all tags attached;
- returns must include all original packaging including dust bags and these must be in original condition as they are considered part of the goods
- returns must be posted back to Cherry Collins head office within 7 days of the client being issued a RAN.
To assist in your ability to be eligible for a return, we recommend the client undertake the following:
- do not try on light coloured garments whilst wearing dark coloured garment in case of colour transfer
- do not apply any body moisturisers before trying on goods and accessories in order to avoid marking leather, suede and other delicate fabrics.
- be careful of make-up and fake tan rubbing off onto garments.
Any goods that are marked/damaged in the fashion as stated above will not be considered eligible for return.
In the event that a change of mind return does not meet any of the above Terms, Cherry Collins reserves the right to reject the client’s request for a change of mind return.
All sale items purchased online, excluding final sale goods, can be returned for “change of mind” for store credit only and must comply with the Terms. We do not issue refunds on any discounted goods including any promotional discounts.
Credit notes will be issued as a gift card and can be used by contacting Customer Care. All gift cards are issued in accordance with, and on the basis of the Cherry Collins Terms.
Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value of the good(s), returned excluding any discounts or special offers received and any delivery costs associated with the order.
Refunds can only be issued for full priced goods purchased online. Depending on your financial institution, please allow up to 3 business days for the funds to appear back into your account, after your application has been accepted and processed.
To register for a return; email directly to firstname.lastname@example.org and your return will be processed by Customer care.
Once you have registered for a return you will receive a Return Authorisation number and a return form that will need to be printed, signed and enclosed with the returned good(s). The good(s) must be wrapped in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return.
Attn: Customer Care - Returns
2/219 Nicholson street
Brunswick East, VIC
Once your return is received by Customer Care, the good(s) will be checked to ensure it complies with our Terms. If your return is successful, your order will be refunded or a gift card will be issued depending on the Terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you. For more information regarding returns, please contact Customer Care;
P. +614 0058 6105
Cherry Collins does not accept exchanges for goods purchased online. If you would like to exchange an item for another size or a different style we recommend you re-purchase the new item and return the original item for a refund.