All orders placed before 2pm AEST on a business day will be dispatched according to the time frame specified in the product description. If an order is placed after 2pm AEST, on a weekend or on a public holiday, the order will be processed as per the date of the following business day. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. Please note that we dispatch Monday–Friday excluding all national and Victorian public holidays.

Cherry Collins will dispatch goods for delivery within 10 working days of payment being made. Cherry Collins will endeavour to dispatch goods for delivery once payment in full has been received.

All goods are sent via Australian Express post.

Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. 

Cherry Collins does not accept any liability for delays caused by third parties.

All orders are subject to availability and confirmation of the order price. Dispatch times may vary depending on availability of items and any delivery time guarantees made, are subject to service from our third party manufacturing and freight companies and we will not be responsible.

Cherry Collins delivers nationwide with Australian express post for a flat rate of $15, or Australian standard parcel post for a flat rate of $10. For the Northern Territory, rural and remote areas, please allow up to 7 business days for delivery, depending on method of postage chosen by you.

Cherry Collins does not yet deliver internationally. Should you wish to purchase any good(s) or services internationally then please contact Customer care via email with the following details: Your name, delivery address, your contact details and the good(s) you wish to purchase. Our Customer care will then contact you in relation to the same. 

Delays in delivery may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, Customer Care will contact you immediately. 

In the event that an order from Cherry Collins to the client is not delivered due to the fault of the courier company, it is the responsibility of Cherry Collins, in its discretion, to either replace the item or refund the client in full, or issue a Gift card for the full amount depending on the original Terms of sale. In the scenario that a return from the client to Cherry Collins is not delivered, it is the responsibility of the client to bear any losses or damage as a result of the lost package, therefore, it is recommended that all returns are sent back to Cherry Collins via registered post with tracking facilities. 

Should the client be adversely affected by any delay in the delivery of goods they should contact Customer care immediately.